Pricing Policy

Usage:

• All SBZ programs are available completely free for thirty (30) days, without any functionality limitations.
• By initiating the use of our software and services, the user automatically accepts this Pricing Policy.

Rental:

– Process:

– Included:

• Troubleshooting issues related to the proper functioning of our software, via email or phone.
• New versions/updates of the software.
• Operation of electronic services (e.g., myDATA, Electronic Invoicing Provider, e-Shop Bridge, etc.).

– Terms:

• Rental subscriptions are prepaid. Reactivation occurs immediately upon settlement of the outstanding subscription, without loss of data.
• If the corresponding monthly subscription is not paid by its due date, access to the software is automatically suspended to protect the system and uphold the terms of the agreement.
• Access can be restored immediately upon full payment of the outstanding amount.
• Failure to settle the subscription fee will result in the automatic locking of the software.
• If the customer wishes to discontinue the use of the software under a rental model (without data deletion), they must notify us in writing via email so that we can proceed with the discontinuation of the service.
• In the event of termination of the EMDI cloud service (permanent discontinuation with data deletion), the data folder will be sent to the customer in a locked format upon the customer’s written request, and the software will be deleted from the cloud server.
• To restore a terminated EMDI installation, the customer must pay the installation cost again, together with the cost of any other required services.
• If the customer wishes to resume use of the software under a cloud subscription, all outstanding subscription fees from the date of service discontinuation, together with the restoration cost, must be paid in full before reactivation.
• If the software operates under an on-premises subscription, payment for the month in which unlocking takes place is required to reactivate the service. If payment is to be made on a date other than the date stated in the payment reminder, the customer must notify SBZ by email.
• In case of delayed payment or non-payment of the subscription for an entire month, the subscription must still be fully paid without any offsetting of days — any unused days will not be carried over to a future period.
• The customer has the right to discontinue the use of the software at any time.
• Termination must be requested in writing via email so that the decision is recorded and the service suspension can proceed.
• A payment delay extending beyond one month results in the mandatory payment of the full monthly subscription for reactivation, regardless of the number of days during which the software was not used.
• Delayed days are neither carried over nor offset against future periods.
• Non-use of the software does not automatically imply termination or exemption from the payment obligation.
• The customer is responsible for providing timely written notice of termination so that automatic billing for a new subscription period can be avoided.
• In the event of non-payment for the use of the software in a Cloud environment within one (1) month from the payment due date, and provided that no prior communication or notice has been received from the customer, SBZ reserves the right to proceed with the permanent termination of the account. Following such termination, the account shall be considered inactive and the provision of the service will cease.
• In the event that data recovery is requested from software in a Cloud environment whose operation has already been terminated, SBZ will inform you of the available recovery options, as well as any applicable costs that may arise.

Additional Licenses and Digital Signatures:

• For using the software on more than one computer, each additional license, under the same tax identification number (TIN) and address, costs 50% of the original value.
• Each license corresponds to a single use on one device. For simultaneous use of the software, renting multiple licenses is required.
• For simultaneous use by more than one user, an additional license is required, which costs 50% of the original value.
• Prepaid electronic signature packages are valid for one (1) year (B2B, B2C and B2G).

Change of  VAT and Owner:

The software is linked exclusively to the VAT number of the company that procures it and is not transferable to another VAT number. In case of a change of VAT number, a reinstallation and all necessary work is required.

• Purchased Software (This applies to users with older purchased licenses): If you need to change your Tax ID and/or the software owner, it is not possible to repurchase or transfer the software; instead, you will be sent a rental offer – a monthly subscription.
• Subscriptions (Rental plan): If the Tax ID and the Owner need to be changed, the subscription continues as normal, and only the reinstallation fees need to be paid.

Subscriptions and Electronic Services:

• If the customer requests an extension of the software, it will continue to operate normally; however, electronic services such as myDATA / Electronic Invoicing will not be available until the subscription is settled.
• Electronic services like myDATA / Electronic Invoicing require the user’s active subscription to function correctly.
• The POS hosting subscription is mandatory if the terminal is connected to the Electronic Invoicing Provider.

• The subscription is mandatory and includes exclusively the right to use the software, remote support limited to the resolution of issues related to its operation, as well as the right to upgrade to all new versions.
• It does not include customization services, new configurations, or any other work requested by the user, which are provided only subject to additional charges.

– Additional Charges:

• Any support provided, whether via phone or email, that does not concern resolving issues related to our software, is billed according to the type of work and is carried out only after payment is received from the customer and their written consent through email.
• After the completion and delivery of the bridge (ERP connection with e-shop, website etc.) to the customer, any repair required due to technical changes in the e-shop leading to bridge malfunction or updates constitutes a new chargeable action.
• Support for external devices such as printers, cash registers, POS systems, and other devices is not included in either the annual or the monthly EMDI subscription, even if our technicians have been paid for the connection and initial setup.
• Any request for SBZ to correct an error caused by incorrect data entry or improper use by the customer is chargeable and will be priced on a case-by-case basis following consultation with the customer.
• Any configuration or customisation requested from our staff that requires dedicated work time may incur an additional charge. The customer will be informed by email before the work is completed.
• If the client fails to settle the requested service payments within more than one month, technical support will be suspended, even if the subscription is still being paid.
• Our software is strictly commercial business software and not accounting software. Therefore, SBZ IKE has no obligation to transfer or retrieve documents from myDATA, link them to accounting entries, or manage expenses. These functions relate to accounting software and are not standard functions of our commercial software.
• If the customer does not settle the requested work, any future payment will be allocated to the outstanding amount.
• If a transfer fee is made due to a payment done in different banks, the payment must be settled in full for the software to function, as the payment is automatically considered incomplete.
• Provided that the work has been formally requested in writing by the Customer and the associated cost has been accepted in writing, no refund is possible upon completion of the work, particularly in the case of extensive or custom-made implementations.

Communication & Documentation:

• For any request related to our company’s services, initial communication is conducted via email to ensure that all decisions and preferences of clients are accurately recorded.​
• To ensure clear, transparent, and accurate communication, all major works, project requirements, and critical decisions must be documented in writing via email.​
• This policy has been established to avoid misunderstandings, ensure accountability, and provide clear reference for all involved parties.​
• All requests, approvals, project requirements, and major changes must be communicated via email.​
• Any agreement, approval, or request made orally or in meetings will not be considered valid unless confirmed in writing via email.​
• In case of a meeting, a summary of key points and next steps must be sent via email by the meeting organizer or an authorized person.​
• Tasks requested will be executed only based on the written confirmation provided via email.​
• Any modifications in project specifications, pricing, or system settings must be submitted and approved via email before their implementation.​
• Requests without written confirmation will not be processed.​
• Lack of written confirmation voids any claim regarding instructions or approvals.​
• Any deviation from this policy may lead to delays in project execution or misunderstandings, for which the company shall bear no responsibility.​
• Non-compliance with this policy may result in the non-processing of requests until the necessary written documentation is provided.​
• Our company does not sign any kind of document (such as Confidentiality Agreements – NDA, contracts, or other agreements) with its clients, except only the necessary documents required, such as those concerning Provider services, Offers, etc.​
• The ELOT ISO/IEC 27001:2013 certification proves that SBZ can ensure confidentiality, integrity, and availability of the information it manages, eliminating the need for additional confidentiality agreements.​
• Our company does not issue invoices before the outstanding amount has been fully settled.
• All telephone calls are recorded for quality assurance and security purposes. By communicating with us, you accept this practice in accordance with Regulation (EU) 2016/679 (GDPR).
• Our company adheres to the principle of transparency and aims to maintain fair and smooth cooperation with its clients.
• All decisions and changes related to the subscription status are documented and confirmed exclusively via email for the purposes of record-keeping and avoiding misunderstandings.

Electronic Invoicing Provider (Y.PA.H.E.S.):

• For the activation of the service, the client must submit the relevant authorization or declaration, as well as send the signed service provision contract and the connection request.
• The provider service of SBZ automatically sends the document to the client, provided their email has been registered. The dispatch is carried out for security reasons and immediate notification of the client.
• Monthly / Annual Combo Signature Packages (Units) are assigned exclusively to a specific license and to the corresponding store/branch for which they have been activated. The transfer, merging, or shared use of units between different licenses, installations, or stores is not permitted. In cases where unified management of units across multiple stores is required, this can only be provided through the individual packages offered by SBZ Systems.

– Pricing for Private Individuals – B2B – B2C (receipts and invoicing):

• The charge for sending documents through the Electronic Invoicing Provider of SBZ Systems (EMDI) is based on the number of documents transmitted to the IAPR via our platform.
• 1 document = 1 unit
• Units and the activation cost are prepaid and activated with the activation of the relevant service so that they can be used.
• The use of units is mandatory for documents sent via the Provider.
• Units have an expiration date of 1 year.
• Monthly unit packages are offered only to users who pay monthly for our EMDI software. [per client or based on offer]
• Units are independent from the subscription or the license to use the software.
• Services are prepaid or billed annually, depending on the package.

– Pricing for the Public Sector – B2G:

• A different charge applies depending on the volume of the documents and the requirements of the sending authority.
• The sending of B2G documents is fully supported through the EMDI platform and constitutes an additional service.
• 1 document = 1 unit
• Units and the activation cost are prepaid and activated with the activation of the relevant service so that they can be used.
• The use of units is mandatory for documents sent via the Provider.
• Units have an expiration date of 1 year.
• Units are independent from the subscription or the license to use the software.
• Services are prepaid or billed annually, depending on the package.
• For the use of B2G, the use of our EMDI software or an ERP is required.
• For the use of the service, and pursuant to AADE Decision A.1138/2020, the use of an Electronic Invoicing Provider for issuing invoices to the public sector (B2G) entails the obligation to also issue and transmit invoices for transactions with private entities (B2B) through a Provider.

– POS Terminals:

• The POS hosting subscription is mandatory if the terminal is connected to the Electronic Invoicing Provider.
• The POS hosting subscription applies not only to the users of our EMDI program who use the Electronic Invoicing Provider service, but also to external partners who have connected the Electronic Invoicing Provider service with their own ERP systems, etc.
• This subscription covers the technical support and maintenance of our servers, which are necessary for the smooth operation of the Provider service and the POS terminals.
• The subscription for the second POS terminal is reduced by 50% only if it belongs to the same company as the first POS (e.g., ePAY & ePAY, VIVA & VIVA, etc.), bears the same VAT number and is located at the same place/address as the first POS terminal.
• Support and hosting of the POS are not included in either the annual or the monthly subscription of EMDI. These services require a separate charge unless an all-inclusive package has been offered.
• Errors occurring on POS terminal devices are not the responsibility of SBZ IKE.  Any issue or error with the terminal’s software is the responsibility of the customer, who should contact the company from which the terminal was purchased so that the responsible technicians can identify and resolve the problem.

Other Services:

The development, delivery, and operation of eShops, websites, or other digital presences are carried out based on an agreement and financial offer made via telephone and/or email communication. Payment of the agreed amount for the development work is mandatory prerequisite for the operation of the project. In case of delayed or incomplete payment for the development services:

• SBZ IKE reserves the right to immediately suspend the operation of the eShop, website, or digital page without further notice, even if the hosting and/or domain name costs have already been paid.
• Technical support, access to the administration panel, or any functionality of the project may be suspended until full payment is received. The client bears full responsibility for any loss resulting from the suspension of operation (e.g., sales loss, data loss, reduced traffic, etc.).

Disclaimer:

• Our company is not responsible for the proper operation of external document transmission devices (tax mechanisms, cash registers, etc.). Any issues that arise with these devices are not caused by our software, and you should contact the appropriate manufacturing company or your responsible technician.
• Our company is not responsible for errors in intermediate drivers or disconnections of cash registers and/or tax mechanisms as SBZ is not the manufacturer of these drivers. It is the full responsibility of the customer/accountant to ensure that their tax data has been properly transmitted.
• The operation of eSent is not controlled by our staff unless requested; it is the full responsibility of the customer/accountant to ensure that their Z reports have been properly transmitted.
• This action is considered a billable task.
• Any issues arising from external factors, such as printers, cash registers, POS, and other devices, or from customer error, are not covered by the annual or monthly subscription. In such cases, a charge will be applied depending on the severity of the problem.
• POS support and hosting are not included in the EMDI’s annual or monthly subscription. These services require separate billing unless an all-in-one package has been offered.
• For any changes made to the e-shop bridges without informing SBZ, resulting in errors due to these changes, there will be a charge.
• The price of the e-shop and EMDI bridge covers the labor and integration costs; it is an open-source product and is not for sale.
• SBZ may deliver work within a timeframe ranging from 1 week to 6 months. When providing a time estimate to the customer, a specific delivery date is not necessarily set. Additionally, it must be taken into account that, due to potential errors or problems beyond SBZ’s control, such as technical difficulties or unforeseen events, there may be delays in the delivery of work.
• Backing up data (backup) in the local version of EMDI is the sole responsibility of the customer. Our company bears no responsibility for any data loss that may occur due to the lack or improper management of backups by the customer.
• The integration of fiscal mechanisms with the EMDI commercial software is no longer supported.

Additional Services:

• If the customer does not have the Cloud version and wishes to access the software remotely and/or set up a second remote workstation, third-party software is required. This entails additional labor charges and/or the purchase of software selected by the customer from SBZ’s recommendations.
• If the external application encounters errors, performs its own updates, or stops functioning as it is beyond SBZ’s control, restoration and repair will be charged according to the required work.

Refund Policy:

• All subscriptions to our services are prepaid at registration or renewal and cover the corresponding subscription period. The customer agrees that the subscription amount is binding and payable upon registration or renewal.
• No refunds will be issued for any unused portion of the subscription. This means that if the customer does not use the service until the end of the subscription, the amount paid for the subscription will not be refunded or transferred.
• The customer may cancel their subscription at any time. However, cancellation will take effect from the next billing period, and no refunds will be issued for the current subscription period that has already been prepaid.
• Exceptions to the non-refund policy may be made only in exceptional cases and after evaluation and approval by our customer service team. These cases will be reviewed individually, and the decision will be at the company’s sole discretion.
• For any questions or issues related to the subscription and refund policy, please contact our customer service team. We will be happy to assist you with any needs you may have.

Payments:

• Transfer fees are fully borne by the sender.
• In the case of a money transfer from a bank other than the ones listed, the fees for both the sending and receiving banks are exclusively the responsibility of the sender.
• When processing the transfer, please select the “OUR” option for covering the fees.
• If this option is not selected and our company incurs any charges, a corresponding invoice will be sent to you to cover the transfer costs.
• If you do not have an account with any of our banks, please make a deposit via Revolut or pay with a card.
• Payments made via bank transfer are reviewed and recorded within 24 hours, based on the company’s business hours and working days.

Installments or rent is paid through a bank account and credit or debit card. If the current installment or subscription is not paid, the program locks automatically and is not functional. When paid, the program unlocks. Support and new versions are only included in the rental price. In case an extension is requested for the software, we are able to temporarily suspend it, but electronic services such as myDATA will not be accessible until the debt is settled.