Privacy notice — SBZ Customer Support for ChatGPT
This page describes the ChatGPT documentation-search plugin / Custom GPT practices of SBZ IKE. It does not replace the main website Terms & Conditions. Practices for Zeni (Assist ME) are described separately on that page and at Assist ME Privacy Policy.
What the service is
SBZ Customer Support for ChatGPT is a free documentation-search assistant. It helps users find information about SBZ products, services and integrations. It does not issue or cancel invoices, change business records, make purchases, or authenticate users to private customer accounts.
How a search works
When a question is selected for search, it is sent to the OpenAI API to produce an embedding (a numerical representation used for similarity search). That embedding is sent to the SBZ-managed Qdrant knowledge base. Relevant documentation excerpts and source information are returned to ChatGPT to help prepare an answer. Only collections designated by SBZ for public customer support are searched.
The plugin’s search endpoint is hosted at sbz-customer-support.savoryplume32.chatgpt.site (ChatGPT Actions / plugin hosting), not on SBZ’s website servers (such as www.sbzsystems.com).
What SBZ stores for this plugin
SBZ does not keep application logs of questions or answers for this ChatGPT plugin. The SBZ application that implements the search action does not contain code that saves search questions or returned answers to an application database or to application log files operated by SBZ.
Log rotation and retention on SBZ’s own website hosting account (for example www.sbzsystems.com) do not apply to this plugin endpoint and are not used here to state a retention period for the plugin.
This is not a claim that nothing is stored anywhere. ChatGPT, OpenAI API services, and the chatgpt.site hosting environment that serves the search endpoint may process operational or access data under their own terms and policies. SBZ does not operate those platform logs and does not publish a retention period for them.
Your controls and requests
You may email support@sbzsystems.com to:
• Ask how SBZ processes data related to this service
• Request access to, or a copy of, personal data that SBZ actually holds about you in connection with this service (if any)
• Request correction of inaccurate personal data that SBZ holds
• Request deletion or anonymisation of personal data that SBZ actually holds
• Object to or request restriction of certain processing, where applicable
Because SBZ does not keep application logs of plugin questions and answers, there is typically no SBZ-held conversation log to delete for this channel. SBZ cannot delete conversation history or platform logs that exist only inside ChatGPT / OpenAI / chatgpt.site systems; use OpenAI’s account and privacy controls for those. SBZ may need to verify your identity before acting on a request.
Good practice
Do not include passwords, API keys, payment-card information, or confidential personal or business records in support questions. Answers are documentation-based and may be incomplete or incorrect. Where sources are cited, check them and contact SBZ support for clarification.
Contact
Data-protection and service questions: support@sbzsystems.com