In the Widget tab you configure appearance, texts, support escalation, and what visitors see when no answer is found.
- Appearance: Set widget position, theme preset, typing animation speed, rounded corners, colors, header logo, and button icon.
- Optional name and email at start: You can show optional Name and Email fields before the first greeting. Visitors may skip. If they fill them in, the details are reused for support escalation and transcript emails. You can customize the form labels per language.
- Multilingual texts: Configure title, input placeholder, send button text, initial greetings, thinking details, start-over confirmation, new conversation button text, and conversation-cleared message for each supported language.
- Initial greeting behavior: You can add multiple greetings for a language. The widget picks one at random, which keeps the opening experience from feeling repetitive.
- No-answer behavior: Customize what users see when the bot cannot find relevant knowledge.
- Support escalation: Choose whether the bot asks for contact details and sends an email to your support address, or simply shows a fallback contact message.
- Support email: Set the destination address for escalation and transcript emails, and choose the email language (subject and wrapper text only — chat content inside emails is not translated).
- Conversation transcript email: Optionally email the full chat transcript to your Support Email after the conversation has been idle for a set number of minutes. This can still send if the visitor closes the tab (background job).
- Compliance texts: Add a disclaimer and an optional privacy-policy link. Each welcome message must include AI (or IA / ΤΝ). The footer disclaimer cannot be cleared (empty restores the default). Do not present the bot as a specific human person in the title or welcome message.
- Responsible use: Intended for customer support and product information. Do not use it for hiring, credit scoring, exam grading, or law-enforcement decisions. If you are a public-sector body in Greece, register the AI system in the national registry before go-live (see ai.gov.gr). A privacy-policy link is strongly recommended under GDPR.
- Business profile data: You can allow the assistant to share business-owned contact or company identifiers when a visitor asks, while still keeping customer-specific data blocked.
- Language behavior: The widget can auto-detect the visitor’s browser language or be forced to a specific language in the embed settings.
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