Windows stores users from connections made via rdp (Remote Desktop Connection) and this can sometimes create a problem connecting to the EMDI cloud, specifically when we want to log in with a second user (2nd license). To see the list of connections saved, run the following in cmd (type Win+R and then cmd and run):

or for all:

To delete a saved connection, we execute:

Where rdp103.sbzsystems.com is the corresponding server that we found from executing the first command.