The admin panel is organized into tabs. Each tab controls a different part of setup or day-to-day operation:
- Results: Shows period stats such as visitors (sessions), conversations, AI answers, estimated support time saved, self-service rate, off-hours chats (using the business hours saved in Profile; the metric stays empty until those hours are saved), link clicks, leads (product links or codes in the conversation log), orders (estimate) when those products match an order in your Orders data for the same session—via contact or order id, or a thank-you page in that session—within about one hour after the session, and top topics. Each metric includes a per-day bar chart for the selected period. Use Share to send an image of the selected period (phone share sheet, or copy/download for email or chat). Orders (estimate) depends on Orders sync and is not verified payment. Time saved is each self-served chat’s length until idle detection ends it (Widget transcript idle setting). This tab opens first after login.
- General: Controls the assistant’s response creativity, allowed website URLs, main system prompt, and whether intention may propose collection search order.
- Knowledge Files: Stores uploaded documents and plain-source files; only PDF/Office uploads are converted to Markdown for indexing. Files are organized into semantic search collections.
- Knowledge Bases: Connects dynamic sources such as XML feeds, RSS feeds, or GitHub repositories for indexing into semantic search collections.
- Routing: Decides which collection is searched first based on keywords, domain rules, collection intention, semantic/keyword balance, and relevance thresholds.
- Widget: Controls how the chatbot looks, which language texts it uses, support and transcript email options, what users see when no answer is found, and how the chat is embedded on your site.
- Logs: Lets you filter and review saved conversations, then export them as CSV for analysis.
- Profile: Opened from the account button (person icon) at the right of the top header. Stores your contact details (Fill from knowledge can draft email, phone, company, VAT, and address from your Main System Prompt and Knowledge Files — save to confirm), business hours (time zone and days; Fill from knowledge can draft hours the same way), password change options, and monthly usage information.
- Users: Also opened from the account button. Creates employee logins for the internal full-page chatbot so your team can query your knowledge without sharing an API key or opening the admin panel. Help opens the Zeni Chatbot documentation on sbzsystems.com; Logout is in the same menu.
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