Payment policy

Generally:

• All our software can be used completely FREE for 30 days without any restrictions on use.
• Purchase price includes upgrades and telephone support, which exclusively concerns the solution of our software issues, for 1 year.
• The rental price (cloud or on-premise) includes support, which exclusively concerns the solution of our software issues, and new versions.
• Our software never locks even if the annual subscription is not paid, if the customer informs us that he does not wish to have new versions and remote support in the future. Used as is – you can not switch to a new version – at no extra cost.
• If there is a desire to reuse the software, whether the cloud subscription has been discontinued or local support has been discontinued, the payment of all previous subscriptions will be required before the resumption of its use.
• For use of the program on more than 1 computer, each additional license, at the same VAT number and address, costs 50% of the license market price.
• For simultaneous use by more than one user, an additional license is required, which costs 50% of the market price.
• Prepaid e-signature packages are valid for 2 years (annual packages have a duration of 1 year).
• If there is a need to change the VAT number and/or address, then the software needs to be repurchased, and installation tasks need to be repaid.
• If an extension of the software is requested by the customer, the software will continue to operate normally; however, electronic services such as MyData will not be available until the subscription is paid. Electronic services, such as MyData, require the active subscription of the user to function properly.
• If tasks have been requested by the customer and have not been paid within the specified period, then the software will be terminated, and the customer will not be able to access the software, technical, and telephone support until the debt is paid.
• Support for external components such as printers, cash registers, POS terminals, and other devices is not included in either the annual or the monthly EMDI subscription, even if our technicians have been paid for the initial setup and connection.
• Any correction request from our company that pertains to an error resulting from incorrect data entry by the customer constitutes billable work and will be priced on a case-by-case basis after consultation with the customer.
• Any issues arising from external factors, such as printers, cash registers, and other devices, or due to customer errors, are not covered by the annual or monthly subscription. In such cases, a charge will be applied according to the severity of the issue.
• The support and hosting of the POS are not included in either the annual or the monthly subscription of EMDI. These services require a separate charge.

Installments or subscription:

Installments or rent is paid through a bank account and credit or debit card. If the current installment or subscription is not paid, the program locks automatically and is not functional. When paid, the program unlocks. Support and new versions are only included in the rental price. In case an extension is requested for the software, we are able to temporarily suspend it, but electronic services such as MyData will not be accessible until the debt is settled.

Support and upgrades:

• Even if the hours in the “after-hours” subscription are not utilized, the payment for them is non-refundable and cannot be transferred if the time frame for which the charge applies has expired.