- All our software can be used completely FREE for 30 days without any restrictions on use.
- Purchase price includes upgrades and telephone support, which exclusively concerns the solution of our software issues, for 1 year.
- The rental price (cloud or on-premise) includes support, which exclusively concerns the solution of our software issues, and new versions.
- Our software never locks even if the annual subscription is not paid, if the customer informs us that he does not wish to have new versions and remote support in the future. Used as is – you can not switch to a new version – at no extra cost.
- For use of the program on more than 1 computer, each additional license, at the same VAT number and address, costs 50% of the license market price.
Installments or subscription:
Installments or rent is paid through a bank account and credit or debit card. If the current installment or subscription is not paid, the program locks automatically and is not functional. When paid, the program unlocks. Support and new versions are only included in the rental price.
Support and upgrades:
- The annual upgrade subscription is optional and includes remote support, which exclusively concerns the solution of our software issues, but also the right to upgrade to all its new versions. The annual subscription does not include customization tasks.
- The annual upgrade subscription is optional but has continuity. It is not possible to renew without paying the old ones.
- Any support that is made by phone and does not concern the solution of our software issues, is costed according to the type of work and is carried out exclusively and only after the deposit of the money by the client.
- Alternatively the customer can choose prepaid support packages (they do not include the new versions of the software):
- within working hours (daily 9:00 to 18:00 and Saturday 9:00 to 15:00) € 120.00 / year for 4 hours of telephone support with a minimum charge of 30 minutes
- out of working hours (daily 18:00 to 01:00, Saturday 15:00 to 01:00 and Sunday 9:00 to 01:00) € 320.00 / month for 4 hours of telephone support with a minimum charge of 1 hour
- The cost of remote support is always determined upon request. Indicative:
- document form design € 60.00
- SQL report € 100.00
- connection of tax mechanism € 60.00
- cash register connection € 80.00
- printer installation € 15.00
- network setup € 30.00 per computer
- The annual subscription is mandatory when using online services such as shipping connection, e-shop, finding customer details via VAT, etc. If the customer does not wish to pay it, the corresponding services are disabled.
- When a customer is not, financially aware – has not paid the subscriptions – and needs to switch to a new version there are 2 alternatives:
- payment of all annual subscriptions due
- payment of 50% of the latest version market price
For all of the above:
- The cost of installation, configuration and the design of one invoice form, based on customer’s requirements, is not included and the cost, for doing remotely, is € 60.00. EMDI has, printing templates, built in. For installation at the customer’s place the minimum charge is € 120.00 with a maximum duration of 2 hours. Each additional hour is charged with € 60.00.
- VAT not included where applied.