In the Reservations screen you check in a customer’s booking with one click from the calendar.
Who uses this
Reception staff recording a guest arrival on an existing reservation.
Before you start
- A reservation must already exist on the calendar. If not, see how to book a room first.
- Check-in is not allowed for a future arrival date. You see: «No check-in on a future date!».
- If check-in was already done, you see: «Already checked-in».
Screen map
- Reservations calendar: click a reservation to open the options menu.
- Reservation menu: Check-in, Show reservation, Modify reservation, Customer’s documents, Collection.
Check-in (step by step)
- On the calendar, click the customer’s reservation.
- From the menu choose Check-in.
- Sales opens with the check-in document linked to the booking (room, nights, customer).
- Complete / save the check-in document.
- When you close sales, the calendar refreshes.
Everyday use
- After check-in you can open the booking again with Show reservation.
- To change dates/room after check-in you must cancel the check-in first (message: change is blocked until check-in is cancelled).
- Use Collection from the same menu when the guest pays.
Tips
- Check in on the arrival day (or later), not before.
- The calendar shows customer name, room, total and balance / prepayment.